Refund policy

At SOGASARI, every order is carefully packed and shipped with care. While we do not offer returns or refunds, we understand that rare issues may occur during transit. Please read our policy below.

1. No Return, No Refund Policy

We follow a strict No Return and No Refund policy for all purchases.

Refunds will not be issued for:

  • Change of mind

  • Personal preferences

  • Size mismatch

  • Color or design variations due to screen settings

We request customers to carefully review the product description and images before placing an order.

2. Exchange Eligibility (Damaged Products Only)

We accept exchanges only if the product is received in a damaged condition and the following conditions are met:

Parcel Opening Video (Mandatory)

A clear, continuous, unedited video must be recorded from the moment the sealed parcel is opened. The video should clearly show the package and the damaged product.

Reporting Time

The issue must be reported within 24 hours of delivery by sharing the parcel opening video.

Verification

After verification by our support team, an exchange will be arranged for the same product or a similar product, subject to stock availability.

3. Exchange Process

  1. Record a complete parcel opening video during unboxing.

  2. Contact us within 24 hours of delivery.

  3. Share the video and order details via email or WhatsApp.

  4. After verification, our team will provide further exchange instructions.

4. Non-Eligible Cases

Exchange requests will not be accepted if:

  • No parcel opening video is provided.

  • The video is edited, incomplete, or unclear.

  • The complaint is raised after 24 hours of delivery.

  • The product is damaged after delivery due to customer handling.

  • Minor color or design variations occur because of lighting or screen settings.

5. Shipping Charges for Approved Exchanges

If an exchange is approved due to transit damage, SOGASARI will bear the shipping cost for sending the replacement product. Depending on the case, customers may be requested to return the damaged product before the replacement is dispatched.

6. Contact Us

For any exchange-related queries, please contact us:

SOGASARI
📧 Email: sogasari999@gmail.com
📞WhatsApp and Phone : +91 93475 34568